Customer excellence is at the heart of everything we do. When we provide drug development and pharmaceutical support to our clients, when they embark on outsourcing their clinical data, our objective is to offer the very best CRO service, provide value and be easy to work with. Much of our work is from clients that we have supported for many years. We receive many testimonials and we have implemented many approaches to enhance the way we work with our clients including:
“To be seen as a leading data-focused CRO that provides value to its customers through an industry leading customer experience and the provision of expert data solutions that meet current and future development needs"
To deliver customer excellence that enables our clients and staff to want to work with us through a combination of:
We strive towards excellence in everything that we do. We are constantly looking at ways in which to demonstrate excellence to both our customers and colleagues.
We look to add value to the organizations that we support at all points of the relationship and ensure that everything we do is in line with the current and future needs of our customers.
We work together as a team - not only within our company, but with our clients, our partners and all stakeholders – to reach greater goals over and above the sum of our individual efforts.
We are passionate about what we do - about exceeding our customers' expectations, about showing pride, enthusiasm and dedication in everything that we do and being committed to delivering the highest level of quality service.
We behave with integrity and in an ethical manner in everything we do and say, thereby earning and maintaining the trust and respect of customers, suppliers, colleagues, partners and communities.
I am sending this to thank you for your efforts in the DMC. This was the first DMC request with different outputs compared with the other studies. You tried hard to discuss all issues with the study team and manage the programming resources without any delay. Thanks again for successfully making this deliverable on time. Very nice job!
Telephone: +44 1462 440 084
Fax: +44 1462 440 086
Telephone: +1 617 973 5119
Fax: +1 617 973 6406